Kuala Lumpur, Selangor
Posted 3 years ago

Job description

  • Provide application support services including manage ticketing system, incident analysis, root cause analysis, management communication, functional and technical testing.
  • Capability to troubleshooting and identify the reported issue.
  • Working closely with client and level 2 support.
  • Co-ordinate and follow-up with 3rd party vendors for product related issues.
  • Conduct knowledge sharing, internal team training, incident resolution for recurring incidents with Knowledge base tool.
  • Monitor Application, server and network health to ensure there are no abnormalities.
  • Must be able to work on shifts and weekends.


  • Candidate must have at least a Diploma/Bachelor’s Degree in Computer Science/ Information Technology or its equivalent.
  • At least 1 year of working experience in the related field.
  • Excellent verbal and written communications in English and Mandarin.
  • Strong in application analysis, troubleshooting skill and sense of urgency.
  • Ability to address the pattern of the recurring issues and automate manual work.
  • Good analytical and problem solving mind, self-motivation, communication skills.
  • Prior experience working in a Ticketing environment (i.e JIRA) is an added advantage.
  • Prefer Junior Executive specializing in Technical & Application Support role. 

Job Features

Job Category

Technical Support, Technology

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