Application Support Engineer
Fulltime
Kuala Lumpur, Selangor
Posted 3 years ago
Job description
- Provide application support services including manage ticketing system, incident analysis, root cause analysis, management communication, functional and technical testing.
- Capability to troubleshooting and identify the reported issue.
- Working closely with client and level 2 support.
- Co-ordinate and follow-up with 3rd party vendors for product related issues.
- Conduct knowledge sharing, internal team training, incident resolution for recurring incidents with Knowledge base tool.
- Monitor Application, server and network health to ensure there are no abnormalities.
- Must be able to work on shifts and weekends.
Requirements
- Candidate must have at least a Diploma/Bachelor’s Degree in Computer Science/ Information Technology or its equivalent.
- At least 1 year of working experience in the related field.
- Excellent verbal and written communications in English and Mandarin.
- Strong in application analysis, troubleshooting skill and sense of urgency.
- Ability to address the pattern of the recurring issues and automate manual work.
- Good analytical and problem solving mind, self-motivation, communication skills.
- Prior experience working in a Ticketing environment (i.e JIRA) is an added advantage.
- Prefer Junior Executive specializing in Technical & Application Support role.