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Fulltime, Remote
Asia, Malaysia, Philippines, Remote
Posted 2 years ago

We are a small, but ambitious team that is looking for a developer who can not only write perfect Golang applications but also could be responsible for architectural decisions and can contribute to the whole product architectural design. As a developer, you will be carrying out the development of a distributed data application, being responsible for both the code and the product quality. 

We are employing Kanban methodology and trying to keep our processes as clean as possible while keeping a good development pace and spirit. 

Requirements:

  • Experience with Golang (Junior=1+ years/Senior=3+years)
  • Willingness to work in TDD approach and no QA environment, being responsible for product quality
  • Intermediate English - written and spoken

Would be a big plus:

  • Experience in distributed applications and databases
  • Experience in system programming
  • Experience with Linux and Unix systems, in particular VFS and networking stack
  • Experience in C
  • Contributing to open-source projects
  • Ability to write and maintain code according to Go-style guide

What's in it for you?

  • A great opportunity for professional development within the young and fast-growing company.
  • Interesting and challenging projects.
  • Knowledge-Exchange.
  • Remote work with long-term employment on a full-time basis under contract.
  • High-level compensation based on the performance reviews.
  • Compensation in the US dollars.
  • Flexible working hours.
  • Paid one month vacation per year and sick leaves.
  • Medical insurance (according to the company policy).
  • Days off on national holidays.
  • English educational programs (Lingua-Leo online course & Speaking Club).
  • Individual coach sessions.
  • Ability to study and attend seminars and training according to the request.
  • Co-working and gym/sports compensations (according to the company policy).
  • The opportunity to receive a reward for the most innovative idea that the company can patent.

Job Features

Job Category

Developers, Technology

We are a small, but ambitious team that is looking for a developer who can not only write perfect Golang applications but also could be responsible for architectural decisions and can contribute to th...

Fulltime, Remote
Asia, Malaysia, Philippines, Remote
Posted 3 years ago

You will be involved in backend development for clients projects using Python.

It is required to cover your code with unit-tests using Python and/or with functional tests.

Additional activities may include:

  • investigating issues reported by our clients, partners or support team;
  • communication with our 3rd level support team to provide consultations or help related to projects;
  • writing technical documentation for new features;
  • review of code written by your colleagues using Gerrit.

Work is fully remote, with flexible hours, where you can plan your day and work from anywhere.

Requirements:

  • 3+ years of experience with Python
  • Basic algorithms and data structures
  • Good knowledge of SQL
  • Experience in system programming for Linux OS
  • Research and propose performance optimization solutions for PHP sites, including those working on WordPress.
  • Basic knowledge of Git
  • Able to read code
  • The ability to read and write in English
  • Shell scripting 
  • Knowledge of Ansible, Vagrant, Jenkins
  • Experience with building RPM packages

Will be a plus:

  • Knowledge of C, PHP, Perl and JavaScript 

Personal skills:

  • Fast-learning, proactivity
  • Desire to work in a fast-paced growing deadline-driven startup-up environment
  • Strong self-motivation, driven to achieve committed milestones
  • The ability to independently analyze a task and find the right solution
  • The ability to work in a team

Job Features

Job Category

Developers, Technology

You will be involved in backend development for clients projects using Python. It is required to cover your code with unit-tests using Python and/or with functional tests. Additional activities m...

Fulltime, Remote
Kuala Lumpur, Malaysia, Remote
Posted 3 years ago

The Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution.

Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to the correct Specialized Support Team. This role acts as being the face of the company, representing the Global Services organization.

As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong listening/understanding skills and empathy.

Support Engineers are expected to be well familiar with internal policies and procedures and external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the Help Centre documentation.

What you will do:

  • Give world-class support to worldwide customers
  • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
  • Engage directly with customers, make sure they’re happy, loving us and our products
  • Involve yourself with product development, using your insight of customer’s issues and use cases
  • Create Knowledge Base articles based on your findings

You are:

  • Technical, a passionate problem-solver with a customer-centric mindset
  • Organized, resourceful and responsive, because you’ll be working remotely, at home, or wherever suits you best
  • Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis

You’ll show us:

  • A proven track record in technical support
  • In-Depth knowledge of Linux-based operating systems and services
  • Experience with RPM-based distributions such as CentOS, Red Hat
  • Strong analytical, debugging, and problem-solving abilities
  • Excellent written English
  • Experience with Shared Hosting platforms and/or control panels, such as cPanel, Plesk, DirectAdmin is a plus

We’ll give you:

  • Great opportunity for professional development within a fast-growing company
  • Interesting and challenging tasks
  • Remote work with long-term employment on a full-time basis under contract
  • Paid vacation, 28 days per year, and sick leaves
  • Knowledge exchange

Job Features

Job Category

Technical Support, Technology

The Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer w...

Fulltime, Remote
Kuala Lumpur, Malaysia, Remote, Selangor
Posted 3 years ago

The Senior Support Engineer is responsible for resolving the most complex escalations within Support. Ideally, nothing should pass our Senior Support Engineers unless it is an issue that only other departments can address. As part of our team, our senior-level Engineers have an opportunity to refine their skill-set around the specific products and services.

As time progresses, Senior Engineers can grow into Lead Sr. Engineers, and later into Technical Account Management, Sales Engineering, or Development roles. You and the other senior support staff is to set an example with every customer they handle.

Some of the most important responsibilities are providing mentorship, training, and support to our junior staff, reducing the overall inflow of tickets and escalations. The creation of the technical documentation, quality oversight, and work with the Support Management and other Departments are essential to the team's success.

"Next issue prevention" and effective escalation management to the Product Development are the critical elements of success. This role consistently interacts with key customers and is required to spot and communicate opportunities or pain points for additional services or solutions that we can provide to our customers.

You are:

  • Technical, a passionate problem-solver with a customer-centric mindset.
  • Organized, resourceful and responsive, because you’ll be working remotely, at home, or wherever suits you best.

You will show us:

  • A proven track record in technical support
  • In-Depth knowledge of Linux-based operating systems and service
  • Experience with RPM-based distributions such as CentOS, Red Hat
  • Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc.
  • Excellent written and spoken English
  • Basic knowledge of Python to debug components with more efficiency
  • Experience with control panels such as cPanel, Plesk, DirectAdmin is a plus

What you will do

  • Give world-class support to worldwide customers
  • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
  • Engage directly with customers, make sure they’re happy, loving us and our products.
  • Involve yourself with product development, using your insight of customer’s issues and use cases.

We’ll give you:

  • Great opportunity for professional development within a fast-growing company
  • Interesting and challenging tasks
  • Remote work with long-term employment on a full-time basis under contract
  • High-level compensation based on the performance reviews
  • Paid vacation, 28 days per year, and sick leaves
  • Knowledge exchange

Job Features

Job Category

Technical Support, Technology

The Senior Support Engineer is responsible for resolving the most complex escalations within Support. Ideally, nothing should pass our Senior Support Engineers unless it is an issue that only other de...

Fulltime
Kuala Lumpur, Selangor
Posted 3 years ago

Job description

  • Provide application support services including manage ticketing system, incident analysis, root cause analysis, management communication, functional and technical testing.
  • Capability to troubleshooting and identify the reported issue.
  • Working closely with client and level 2 support.
  • Co-ordinate and follow-up with 3rd party vendors for product related issues.
  • Conduct knowledge sharing, internal team training, incident resolution for recurring incidents with Knowledge base tool.
  • Monitor Application, server and network health to ensure there are no abnormalities.
  • Must be able to work on shifts and weekends.

Requirements

  • Candidate must have at least a Diploma/Bachelor’s Degree in Computer Science/ Information Technology or its equivalent.
  • At least 1 year of working experience in the related field.
  • Excellent verbal and written communications in English and Mandarin.
  • Strong in application analysis, troubleshooting skill and sense of urgency.
  • Ability to address the pattern of the recurring issues and automate manual work.
  • Good analytical and problem solving mind, self-motivation, communication skills.
  • Prior experience working in a Ticketing environment (i.e JIRA) is an added advantage.
  • Prefer Junior Executive specializing in Technical & Application Support role. 

Job Features

Job Category

Technical Support, Technology

Job description Provide application support services including manage ticketing system, incident analysis, root cause analysis, management communication, functional and technical testing. Capability t...

Fulltime, Remote
Remote
Posted 3 years ago

Job description

  • Provide technical support for our client's customers.
  • Understand customer's implementation and requirement technically.
  • Provide technical issue analysis, troubleshooting and consultation for customer.
  • Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.
  • Provide technical solution recommendation or workaround on product limitation/known issue.
  • Manage customer's escalation and expectation.
  • Work with principal vendor on customer’s technical escalation.
  • Keep assigned cases properly documented and up to date.
  • Keep up to date with the latest technology, product and technical knowledge.
  • Being the subject-Matter-Expert (SME) for the assigned products.
  • Share knowledge, idea, and experience with the team and contribute to the knowledge base.
  • Carry out standby duty, on-call support, and provide coverage on weekend and public holiday as needed.
  • Perform any other duties as assigned accordingly by the superior.

Requirements

  • Bachelor’s degree in computer science, cyber security or a related discipline.
  • Minimum 2 years (Jr) and 6 years (Sr) working experience in networking/security related field.
  • Perform Technical Assistance Center (TAC) case support.
  • Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols.
  • In-depth knowledge of TCP/IP, packet analysis, NGFW, IDS/IPS, VPN, SSL, and authentication technology.
  • Experience malware analysis, vulnerability assessment, and thread hunting is a plus.
  • Knowledge in Cloud, VDI, XDR, SOAR and SIEM technology is a plus.
  • Obtained industry and Palo Alto Networks certifications preferred.
  • Confident, articulate, and professional written and verbal skills through phone, email, and remote session engagements.
  • Strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
  • Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues.
  • Strong organizational and time management skills.
  • Must have the flexibility to work extended hours, during public holiday, and weekend as per plan (compensation included).

Job Features

Job Category

Technical Support, Technology

Job description Provide technical support for our client’s customers. Understand customer’s implementation and requirement technically. Provide technical issue analysis, troubleshooting an...

Fulltime, Remote
Kuala Lumpur, Malaysia, Remote
Posted 3 years ago

Job Description

  • We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end and mobile app developers.
  • To ensure success as a PHP developer, you should have in-depth knowledge of object-oriented PHP programming, understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly integrating front-end technologies and mobile apps
  • You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

Requirements

  • Bachelor’s degree in computer science or a similar field.
  • At least 3+ years in PHP & MySQL, HTML5, CSS3
  • Good knowledge in OOP, ORM, MVC, RESTful APIs, Design Pattern.
  • Familiar with some PHP frameworks such as Laravel or Yii
  • A detailed understanding of database design and administration.
  • Familiar with using Composer.
  • Familiar with using GIT for version control
  • Build efficient, testable, and reusable PHP modules
  • Solve complex performance problems and architectural challenges
  • Able to work independently under minimum supervision.
  • Able to create unit tests.
  • Able to work as a team in an Agile environment.
  • Has a good sense of logical thinking and good in the troubleshooting
  • Good communication skills

Job Features

Job Category

Developers, Technology

Job Description We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will...